Volt Solar Australia – Complaint Handling Procedure
At Volt Solar Australia, we value your feedback and are committed to resolving any issues you may encounter. Our goal is to provide exceptional service, and your input helps us improve our offerings.
While we strive for excellence, we understand that there may be occasions when you might have a complaint. We assure you that we take these matters seriously and are dedicated to addressing them promptly and effectively.
Our Complaint Handling Procedure
1. Initial Resolution
✅ We aim to resolve complaints immediately upon being raised.
📢 If further investigation is needed, we will inform you within five (5) business days about the steps we are taking.
2. Timely Communication
📅 Our goal is to resolve complaints within twenty (20) business days.
📢 If a complaint is complex and requires more time, we will communicate the reasons for the delay and provide regular updates.
3. Escalation Process
📌 If you are unsatisfied with the resolution, we will escalate the matter to higher management to ensure a satisfactory outcome.
4. Ongoing Updates
📩 Throughout the investigation, you will receive regular updates via phone or email regarding the progress of your complaint.
📌 Submit a Complaint
