1. Agreement

This Agreement comprises these terms and conditions and the Quote/Proposal/Sales Order, effective upon the purchase or payment for the items.


2. Definitions

2.1 Overall Definitions

  • Product refers to the heat pump water heater agreed to be purchased as outlined in the Quote/Proposal/Sales Order provided to you.

  • Our, us, Organisation and we shall mean Dharati Pty Ltd T/A Volt Solar Australia (ABN – 42 662 784 992), including its employees, agents, and subcontractors.

  • You or Customer shall mean the person or persons (or any person acting on their behalf or with their authority) who accepts the supply of Products and/or Services from the Organisation.

  • Standard Installation includes the following conditions:

    • Your home is within 50km of Melbourne CBD.

    • The premises is a single dwelling with a single storey.

    • The installation team must have clear and unhindered access to your premises and the installation location.

    • There is an existing completed home (not under construction/renovation).

    • Premises wiring/power supply complies with current electrical standards and is connected to a safety switch.

    • The home has a pitched tin or tile roof (slate or asbestos roofing is unsuitable for solar installations).

    • Decommission of the existing electric storage or gas storage or gas instantaneous hot water system.

  • Installation means the installation of the Product.

  • Scheme shall mean a scheme or program operated by an Australian Government or authority acting for an Australian government, including but not limited to: the Victorian Energy Upgrade (VEU) program, the Energy Saving Scheme (ESS), the Peak Demand Reduction Scheme (PDRS), Retailer Energy Productivity Scheme (REPS), the Energy Efficiency Improvement Scheme (EEIS), and the Renewable Energy Target (RET) program.

  • Services shall mean all services supplied by Volt Solar Australia to the Customer (and where the context so permits shall include any supply of Product) and are as described on the invoices, quotation, or any other form as provided by Volt Solar Australia to the Customer, including installation of the Product.

  • Price shall mean the price payable for the Product and/or Services agreed between the Organisation and a Customer in accordance with clause 3 of this Agreement.

  • Certificate shall mean a certificate created under a Scheme.

2.2 Heat Pump

In addition to the Overall Definitions, the following parameters define Standard Installation for heat pump water heaters:

  • The existing hot water system is an electric storage or gas storage or gas instantaneous hot water system (not a heat pump) located outside your home.

  • The Product will be located in the same location as your existing hot water system.


3. Payment Terms 

3.1. By accepting this quote, you agree to the following payment terms:

  • The Customer is liable to pay a minimum of 45% of the payment before the delivery of the products.

  • The remaining 55% of the payment must be made on the same day as the installation of the Product.

  • In the event of failure to make payments, Volt Solar Australia reserves the right to remove and recover the installed products if the payment is not made within three (3) days of installation. The Customer will still be liable to pay for installation and removal charges.

  • The old unit will be drilled inoperable and cannot be returned in case of disposition.

3.2. Volt Solar Australia accepts payments only when the funds are cleared in its bank account. 3.3. All payments must be made in accordance with the agreed schedule, and any delays may result in additional fees or the cancellation of the Agreement.


4. Product Expectations

4.1. Please review product datasheets carefully before accepting the quote. Volt Solar Australia will not be responsible if the Customer has different expectations and the actual product varies slightly.


5. Installation Standards

5.1. Installers will follow installation compliance standards set by the industry and governing authorities. Volt Solar Australia is not liable for any specific demands beyond standard compliance. 5.2. The Customer must provide clear access to installers for clicking photos and making videos to upload and submit the report to relevant authorities. 5.3. If the Customer does not provide clear access to take pre-installation and post-installation photos, the Customer will be liable to pay an amount equal to the government rebate if Volt Solar Australia fails to claim the rebate due to the Customer’s lack of cooperation.


6. Communication

6.1. Volt Solar Australia communicates all terms and conditions in writing prior to installation. Any miscommunication with a salesperson will not affect the payment schedule. 6.2. The Customer must get all agreements and changes in writing. No verbal promises by sales personnel or channel partners will be considered valid.


7. Subcontractors

7.1. Volt Solar Australia is not responsible for disputes between the Customer and any subcontractors. Customers must resolve such disputes directly with the subcontractors involved.


8. Other Terms and Conditions

8.1. Volt Solar Australia is not responsible for removing solar hot water panels from roofs. 8.2. If faults arise in the products, they will be referred to the product manufacturers. Volt Solar Australia is not liable for these warranties. 8.3. The remaining terms and conditions, including those related to definitions, site inspections, exclusions, rebates, warranty, title to goods, and liability, remain as outlined in the original document.


By accepting this Agreement, you acknowledge and agree to all the terms and conditions outlined above.

 

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Legal Disclaimer: Telemarketing Communication
Volt Solar Australia is committed to maintaining the highest standards of ethical conduct and compliance with all applicable laws. We do not engage in telemarketing or make unsolicited phone calls to sell or promote our products. Furthermore, Volt Solar Australia does not install free products as part of any promotional activities. Please be aware that any communication from Volt Solar Australia will only occur if you have explicitly filled out a form on our website expressing your interest in our products or services and provided consent for us to contact you via the details you have shared.

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