Our Complaint Handling Procedure
1. Initial Resolution
We aim to resolve complaints as soon as they are raised.
If further investigation is required, we will inform you within five (5) business days, outlining the actions being taken.
2. Timely Communication
Our standard resolution timeframe is within twenty (20) business days.
For more complex matters that require additional time, we will explain the reasons for the delay and keep you regularly informed of progress.
3. Escalation Process
If you are not satisfied with the outcome, your complaint will be escalated to senior management to ensure a fair and thorough review.
4. Ongoing Updates
You will receive regular updates via phone or email throughout the investigation to ensure transparency and clarity regarding the status of your complaint.
Important Notice Regarding Complaint Submission
To help us resolve your issue as quickly and accurately as possible, we kindly request that you complete all fields in the complaint form, especially those marked with a red asterisk (*), which are mandatory.
These details are essential for us to:
- Identify the specific nature of the problem,
- Determine whether the issue relates to manufacturing, plumbing, electrical work, or installation, and
- Assign the appropriate team for resolution.
Incomplete or missing information can cause delays in diagnosing the root cause and taking corrective action. Your cooperation in providing full and accurate details ensures that we can address your concern efficiently and deliver a timely resolution.
Should you need assistance in completing the form, our support team is here to help. Thank you for your understanding and for helping us serve you better.
Resources
- Downloads – Access user manuals & datasheets
- FAQs – Find solutions to common issues
Volt Solar Australia provides a comprehensive range of solar solutions tailored to meet the unique energy needs of each household or business. Our offerings include high-efficiency solar panels, solar battery storage systems, and advanced solar inverters, all designed to maximize your energy savings and reduce your carbon footprint.
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